Frequently Asked Questions
Everything you need to know about your luxury fashion experience.
What shipping methods are available for my order?
We offer standard, expedited, and next-day shipping options. All orders are tracked, and you will receive a confirmation email with your tracking number as soon as your package departs our warehouse.
How do I process a return or exchange?
We offer a 30-day return policy for all unworn apparel with original tags attached. Simply log into your account, select your order, and print the prepaid return label provided.
Which payment methods do you accept?
We accept all major credit cards, including American Express, Visa, and Mastercard, as well as digital wallets like Apple Pay and PayPal for a seamless checkout experience.
How can I ensure I am ordering the correct size?
Each product page includes a detailed 'Size & Fit' guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How do I care for my luxury garments?
To maintain the quality of your items, we recommend following the specific care instructions on the inner garment tag. Most of our high-end fabrics require dry cleaning or a delicate cold wash.